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Total quality management in education

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Author: 
Jayakumaran, M. and Manoharan, C.
Subject Area: 
Social Sciences and Humanities
Abstract: 

After Second World War the United States of America was forced to improve the production of Quality of goods and services. Total Quality Management (TQM) concept was developed by an American W. EDWARDS DEMING. Still 1980s the Japanese only were concentrating in TQM concept where they dominated in world markets. There is a myth the use of TQM which is applicable only in Business and Industry where the production process are being made but the new concept of TQM is also applicable to Academics. Many educators strongly believe that the Deming concept provides guiding principles to make reform in educational system. Also Mr. John Joy Bonstingl, an educationalist out lines the TQM principles. Hence the authors of this paper strongly believe the TQM principles are most relevant to education.

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