Guidance and counseling service has essential role in supporting students take on suitable conduct in the school environment. The purpose of this study was to examine the status of guidance and counseling service in governmental public secondary schools in Ilubabor Zone, Mettu town, Mettu comprehensive and preparatory School in focus. The study employed a descriptive survey design. Target population was 1,375 which comprised of 1,327(Male=726, Female=601) grade 9-12 students and 48(Male=36, Female=12) teachers. From Non-probability sampling design, purposive type was used to select 133 students, 5 teachers and 1 school director. A thematic analysis was done after data’s’ are transcribed and organized into their themes. The result of the study shows that, students encounter diverse academic and psychosocial problems that need the assistance of guidance counselor. Furthermore, the study showed that greater part of the school community are not accessing school guidance and counseling services primarily due to lack of Professional guidance and counseling service provider. The study concluded that guidance and counseling service have scantily contributed to students as a result of lack of professional personnel, inadequate facilities, and ineffective strategies of guidance and counseling were being used in the target school. The study recommended that guidance and counseling service established and strengthened by recruiting professional and facilitating suitable facilities.