Artificial intelligence and the evolution of library services: transforming access, search, and support

This research investigates the disruptive potential of Artificial Intelligence (AI) to revolutionize library services, including its influence throughout information access, search functionality, and user support. Through comparative analysis of international case studies, empirical evidence, and technological progress, the study shows how AI technologies like machine learning, natural language processing, chatbots, computer vision, and recommendation systems are optimizing functional efficiency and making users' experiences more personalized. Libraries are becoming more dynamic, data-driven knowledge ecosystems that provide smart and fair services that respond to varied user needs. Concurrently, the research identifies key challenges such as data privacy, bias in algorithms, infrastructural inequality, and workforce transformation. Through the analysis of successful models of implementation, such as ethical governance models and collaborative AI ecosystems, the article highlights the need for careful integration and human-AI collaboration. It concludes that libraries can leverage the potential of AI not only to enhance services but also to re-affirm their core mission of equal access to knowledge in the digital era.