
Background: The main objective of this paper is to explore strategies of effective U.S. banks leaders used to identify efficiency changes during a financial crisis. Methods :Data consisted of semi structured interviews. All interpretations of the data were subjected to member checking to ensure trustworthiness of interpretations. Results: Based on the methodological triangulation of the data collected, 3 of the main themes that emerged were excellent management skills and strong decision making, staff education and reduction, and expenditure reduction. Conclusion: The implications for positive social change include the potential to avoid bank failures in the future, resulting in a stronger and more robust economy, thus sparing taxpayers the burden of bailing out failing banks.