Every organized or established institution will want to provide quality services irrespective of who owns the organization, especially in the case of a university where the primary aim is to provide quality graduates of sound character, to transform the organization as well as be productive and creative in making a living for themselves. In light of this broad agenda many institutions have been established all over the world and Nigeria in particular has been committed to quality improvement. Universities are multifaceted units that impart knowledge and produce quality graduates, but the process of transforming students into quality graduates is a huge task, and universities have not been exempt from the many challenges. This paper is designed to look into problems hindering the provision of quality services from an academic officer’s perspective. The paper uses a standard literature review technique to discuss quality. A qualitative approach was adopted with the use of interviews as the main research instrument. Thematic analysis was used for the discussion of the findings. The findings reveal that 4 major challenges hinder quality provision in the country.
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