CALL FOR PAPERS

CERTIFICATE

IMPACT FACTOR 2018

Subject Area

  • Life Sciences / Biology
  • Architecture / Building Management
  • Asian Studies
  • Business & Management
  • Chemistry
  • Computer Science
  • Economics & Finance
  • Engineering / Acoustics
  • Environmental Science
  • Agricultural Sciences
  • Pharmaceutical Sciences
  • General Sciences
  • Materials Science
  • Mathematics
  • Medicine
  • Nanotechnology & Nanoscience
  • Nonlinear Science
  • Chaos & Dynamical Systems
  • Physics
  • Social Sciences & Humanities

Why Us? >>

  • Open Access
  • Peer Reviewed
  • Rapid Publication
  • Life time hosting
  • Free promotion service
  • Free indexing service
  • More citations
  • Search engine friendly

Plagiarism Detection

IJCR is following an instant policy on rejection those received papers with plagiarism rate of more than 20%. So, All of authors and contributors must check their papers before submission to making assurance of following our anti-plagiarism policies.

A cross sectional study on psychological problems among call handlers employed in international call centers in the national capital region of delhi, india

Author: 
Patel Puja Bharat and Bharat Paul
Subject Area: 
Health Sciences
Abstract: 

Introduction: The national Capital region of Delhi is the hub of call centers in India. There are a lot of occupational health problems in call center employees. There are physical, psychological and behavioral deviations among them. This paper aims to study the psychological problems in call handlers employed in international call centers in the national capital region of Delhi, India. Objective: To measure the level of perceived stress, anxiety and depression among call handlers working in call centers in Delhi National Capital Region (NCR), India. Materials and Methods: A cross-sectional survey was conducted among 200 call handlers aged 18-39 years in the months of June and July 2015. The study is being conducted at two reputed call centers located in the national Capital region of Delhi. Depression Anxiety Stress Scale- 42 (DASS-42) is being used to measure stress, anxiety, and depression along with a pretested questionnaire containing socio demographic profile of the participants. The data obtained at the end of the study was analyzed for the presence of stress, anxiety and depression in the call centre handlers. Results: Of the 200 participants, 40% were married, 52 % were unmarried and the rest were either divorced or in a live in relationship. Most of them (60%) worked in night shifts and the rest worked in day shifts or both day and night shift. The prevalence of stress, anxiety, and depression among call handlers was 56.7%, 47.1%, and 52.9% respectively. In our study almost 69% of the study population had some form of sleep problems. The main reasons given for the sleep problems were night shifts (66%) and long working hours (34%). Conclusion: There is a high prevalence of stress, anxiety and depression in the call handlers employed in international call centers in the national capital region of New Delhi, India. There is also a high prevalence of sleep problems in this group. With the boom in the call center industry in India, the health of these young people is at stake. Public health specialists must also focus on this group of people and their problems must be properly addressed.

PDF file: 

IJMCE RECOMMENDATION

ONLINE PAYPAL PAYMENT

CURRENT ISSUE

NEWS

CHIEF EDITOR
Rosane Cavalcante Fragoso, Brasil
ASSOCIATE CHIEF EDITOR

   

Jean-Marc SABATIER
Chief Scientific Officer and Head of a Research Group
France

Advantages of IJCR

  • Rapid Publishing
  • Professional publishing practices
  • Indexing in leading database
  • High level of citation
  • High Qualitiy reader base
  • High level author suport

EDITORIAL BOARD

Luai Farhan Zghair
Iraq
Hasan Ali Abed Al-Zu’bi
Jordanian
Fredrick OJIJA
Tanzanian
Firuza M. Tursunkhodjaeva
Uzbekistan
Faraz Ahmed Farooqi
Saudi Arabia
Eric Randy Reyes Politud
Philippines
Elsadig Gasoom FadelAlla Elbashir
Sudan
Eapen, Asha Sarah
United State
Dr.Arun Kumar A
India
Dr. Zafar Iqbal
Pakistan
Dr. SHAHERA S.PATEL
India
Dr. Ruchika Khanna
India
Dr. Recep TAS
Turkey
Dr. Rasha Ali Eldeeb
Egypt
Dr. Pralhad Kanhaiyalal Rahangdale
India
DR. PATRICK D. CERNA
Philippines
Dr. Nicolas Padilla- Raygoza
Mexico
Dr. Mustafa Y. G. Younis
Libiya
Dr. Muhammad shoaib Ahmedani
Saudi Arabia
DR. MUHAMMAD ISMAIL MOHMAND
United State
DR. MAHESH SHIVAJI CHAVAN
India
DR. M. ARUNA
India
Dr. Lim Gee Nee
Malaysia
Dr. Jatinder Pal Singh Chawla
India
DR. IRAM BOKHARI
Pakistan
Dr. FARHAT NAZ RAHMAN
Pakistan
Dr. Devendra kumar Gupta
India
Dr. ASHWANI KUMAR DUBEY
India
Dr. Ali Seidi
Iran
Dr. Achmad Choerudin
Indonesia
Dr Ashok Kumar Verma
India
Thi Mong Diep NGUYEN
France
Dr. Muhammad Akram
Pakistan
Dr. Imran Azad
Oman
Dr. Meenakshi Malik
India
Aseel Hadi Hamzah
Iraq
Anam Bhatti
Malaysia
Md. Amir Hossain
Bangladesh
Ahmet İPEKÇİ
Turkey
Mirzadi Gohari
Iran